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Warranty

Answers To Common Questions

Warranty Policy

Six Thirteen Originals, LLC makes every effort to ensure you get a quality custom heat transfer for each order. Due to the nature of the high speed production and quick turn around times, there may be an order that escapes our Q/C department.  We guarantee to replace any defective heat transfers free of charge within 30 days of your delivery.

Please Note

Our warranty policy covers only the replacement of the heat transfers. We are not responsible for the replacement of any item you apply our transfers to. We ask that you always test one transfer before proceeding with your entire production. Our staff is available for technical support if you have any issues with the application or a failure of the transfer to adhere to your products.

Further Details

Our custom heat transfers are formulated to work for specific fabric types. Just because a transfer may apply perfectly to one type of fabric does not mean it may work on another. Custom heat transfers are not returnable or refundable unless we have deemed the transfer to be defective.  We ask that you send details of any issues you may have and provide photographs of the application as well as information on your application equipment.

 

Policies 

Art Reproduction Restrictions

The unauthorized use of registered trademarks and copyrighted logos or designs is illegal.  When manufacturing heat transfers which incorporate such logos, we assume that you have obtained permission.  We do, however, reserve the right to ask for written confirmation of this permission at any time.  Six Thirteen Originals, LLC., accepts no liability for any unauthorized use of such artwork or material.  You agree to indemnify Six Thirteen Originals, LLC., for any loss due to the unauthorized use of such logos or artwork.  Six Thirteen Originals, LLC., reserves the right to refuse to print any design considered to be in poor taste or offensive.