Six Thirteen Originals, LLC makes every effort to ensure you get a quality custom heat transfer for each order. Due to the nature of the high speed production and quick turn around times, there may be an order that escapes our Q/C department. We guarantee to replace any defective heat transfers free of charge within 30 days of your delivery.
Our warranty policy covers only the replacement of the heat transfers. We are not responsible for the replacement of any item you apply our transfers to. We ask that you always test one transfer before proceeding with your entire production. Our staff is available for technical support if you have any issues with the application or a failure of the transfer to adhere to your products.
Our custom heat transfers are formulated to work for specific fabric types. Just because a transfer may apply perfectly to one type of fabric does not mean it may work on another. Custom heat transfers are not returnable or refundable unless we have deemed the transfer to be defective. We ask that you send details of any issues you may have and provide photographs of the application as well as information on your application equipment.