Important Information!

Warranty

Answers To Common Questions

Warranty Policy

Six Thirteen Originals, LLC makes every effort to ensure you get a quality custom heat transfer for each order. Due to the nature of the high speed production and quick turn around times, there may be an order that escapes our Q/C department.  We guarantee to replace any defective heat transfers free of charge within 30 days of your delivery.

Please Note

Our warranty policy covers only the replacement of the heat transfers. We are not responsible for the replacement of any item you apply our transfers to. We ask that you always test one transfer before proceeding with your entire production. Our staff is available for technical support if you have any issues with the application or a failure of the transfer to adhere to your products.

Further Details

Our custom heat transfers are formulated to work for specific fabric types. Just because a transfer may apply perfectly to one type of fabric does not mean it may work on another. Custom heat transfers are not returnable or refundable unless we have deemed the transfer to be defective.  We ask that you send details of any issues you may have and provide photographs of the application as well as information on your application equipment.

Prices and Product Specifications

Prices shown are list prices and are subject to trade discount and to change without notice. Prices may also be changed without notice due to unforeseen cost increases of imported products, raw materials, or currency fluctuations. We carefully check pricing and product specifications, but occasionally errors can occur, therefore we reserve the right to change both without notice. We are not responsible for customer pricing errors.

Peak Season Shipping Information

Turn around times for custom transfer orders are based on our standard working business hours. We manufacture Monday - Friday. Orders placed via our online store will be processed the next business day. We observe most United States Holidays and during a holiday schedule we will process your order on the next business day following the holiday.

Six Thirteen Originals will not guarantee your order will ship out on the day that it's scheduled. We do our best to maintain daily production schedules, however due to the nature of our manufacturing process, unforeseen events may occur which may cause a delay.

Policies 

Art Reproduction Restrictions

The unauthorized use, copying, or distribution of a protected copyright, trademark, service mark, trade name logo, design, portrait, graphic, artwork, photograph, picture or illustration, or any other intellectual property (collectively “Intellectual Property”) is prohibited. 

By submitting, uploading, or otherwise providing Intellectual Property to Six Thirteen Originals, LLC (“Six Thirteen”), you and any person identified in your account with Six Thirteen (jointly “YOU” and “YOUR”) warrant and represent that YOU are the sole, legal owner or licensee of all rights to the Intellectual Property, and that the submitted Intellectual Property is free and clear of infringement or any legal restriction.

Six Thirteen accepts no liability for any unauthorized use, copying, or distribution of any Intellectual Property.  Nor does Six Thirteen have any obligation to verify whether YOU have legal rights in the Intellectual Property since Six Thirteen is relying on YOUR representations. 

By submitting, uploading, or otherwise providing Intellectual Property to Six Thirteen, YOU agree, at YOUR sole expense, to defend, hold harmless, and indemnify Six Thirteen, against any claim or lawsuit alleging that any of the Intellectual Property submitted, uploaded, or otherwise provided by YOU to Six Thirteen infringes any copyright, trademark, trade secret, other Intellectual Property, or otherwise violates applicable law or constitutes an infringement, that the Intellectual Property is being wrongfully used, or that YOU violated any of the above representations.  YOU will also pay all damages and costs, including reasonable attorneys’ fees, incurred by or levied against Six Thirteen as a result of any such claim or lawsuit.  Six Thirteen reserves the right to defend any action brought against it in connection with YOUR alleged infringement, misuse, and breach of representations concerning the Intellectual Property; however, YOU agree to be responsible for Six Thirteen’s damages, costs and expenses, including reasonable attorneys’ fees incurred defending such claim or lawsuit.

Six Thirteen reserves the right to refuse to print any design considered, in Six Thirteen’s sole determination, to be in poor taste or offensive.