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 Important Information!

Updated 07/27/2020

UPS Service Alert 

UPS has suspended all Service Guarantees for all US destinations.  This means if you request UPS Next Day, 2nd Day or 3 Day Select services and do not receive within the designated time frame, UPS will not refund you for the expedited service! - Please keep this in mind before placing your expedited shipping orders!

 

Customer Pick-Up

Updated 06/18/2020

Local customers can request a "pick-up" option by sending a written request to Support@613originals.com.

Changes to the pick up location have been made to keep our staff safe during this pandemic. This includes the day and location you can pick up your order.  Click here to view & download the New Pick Up Policy!

Customer Support

Due to situations beyond our control, we ask that any issues with an order be Emailed to our support team.

Email Order and/or Shipping issues to:

Support@613originals.com

Please include the following information to the support email

  • Order Number
  • Detailed information with issue
  • Contact persons name & phone number
  • Best time to contact you

Please allow additional time for us to get back with you.  We will try to reach out as soon as we possibly can.

Sales Support

Sales support will be available via phone, email and our online chat service.

Email Sales questions to:

Sales@613originals.com

We appreciate your business!  Thank you again for coming back and helping us get back to work!

 

 

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