We Are Open With No Production Delays! - Click here for important Covid-19 information!

COVID-19 Update & latest information

Updated 05/26/2020

We are open with no production or shipping delays!  Our online order system is now open and you can place orders and check your account. Our standard production time will be in effect. Click here for production turn around times!

Production Status 

Currently operating as normal with No Production Delays!

Online Order System 

The online order system is Now Open! 

Tracking Information

Tracking information will be available through the online order system. Once the order ships, you will see the tracking number and have access to printing your invoices.

Customer Pick-Up

Currently we have suspended all Customer Pick-up orders until further notice. 

UPS Service Alert 

UPS has suspended all Service Guarantees for all US destinations.  This means if you request UPS Next Day, 2nd Day or 3 Day Select services and do not receive within the designated time frame, UPS will not refund you for the expedited service! - Please keep this in mind before placing your expedited shipping orders!

 

Customer Support

Due to situations beyond our control, we ask that any issues with an order be Emailed to our support team.

Email Order and/or Shipping issues to:

Support@613originals.com

Please include the following information to the support email

  • Order Number
  • Detailed information with issue
  • Contact persons name & phone number
  • Best time to contact you

Please allow additional time for us to get back with you.  We will try to reach out as soon as we possibly can.

Sales Support

Sales support will be available via phone, email and our online chat service.

Email Sales questions to:

Sales@613originals.com

We appreciate your business!  Thank you again for coming back and helping us get back to work!

 

 

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