URGENT PEAK SEASON NOTICE - Possible delays expected, click here

Important Information!

Updated 09/21/2021

 

New Customer Registration is Suspended.

We have currently suspended accepting new customer registrations. Click here to learn more!

Peak Season Shipping Information

Due to high volume and increased demand, expected delivery times may be a bit longer than normal.  Six Thirteen Originals does not guarantee your order will ship out on the day that it's scheduled. We do our best to maintain daily production schedules, however due to the nature of our manufacturing process, unforeseen events may occur which may cause a delay.  During this season, please allow extra time when placing your order for production and/or shipping delays.  We appreciate your patience and apologize for any inconvenience.

UPS Service Alert 

UPS has reinstated UPS Next Day Air, Early & Air Saver.  Note Air Saver delivery time has been extended to end of day (11:59 PM) on the day of scheduled delivery! UPS Ground Services are never guaranteed.

For the most updated UPS information, please click here!

 

Customer Pick-Up

Updated 06/18/2020

Local customers can request a "pick-up" option by sending a written request to Support@613originals.com.

Changes to the pick up location have been made to keep our staff safe during this pandemic. This includes the day and location you can pick up your order.  Click here to view & download the New Pick Up Policy!

Customer Support

Due to situations beyond our control, we ask that any issues with an order be Emailed to our support team.

Email Order and/or Shipping issues to:

Support@613originals.com

Please include the following information to the support email

  • Order Number
  • Detailed information with issue
  • Contact persons name & phone number
  • Best time to contact you

Please allow additional time for us to get back with you.  We will try to reach out as soon as we possibly can.

Sales Support

Sales support will be available via phone, email and our online chat service.

Email Sales questions to:

Sales@613originals.com

We appreciate your business!  Thank you again for coming back and helping us get back to work!

 

 

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