New Customer Registration is Suspended.
We have currently suspended accepting new customer registrations. Click here to learn more!
Peak Season Shipping Information
Turn around times for custom transfer orders are based on our standard working business hours. We manufacture Monday - Friday. Orders placed via our online store will be processed the next business day. We observe most United States Holidays and during a holiday schedule we will process your order on the next business day following the holiday.
Six Thirteen Originals will not guarantee your order will ship out on the day that it's scheduled. We do our best to maintain daily production schedules, however due to the nature of our manufacturing process, unforeseen events may occur which may cause a delay.
UPS Service Alert
UPS has reinstated UPS Next Day Air, Early & Air Saver. Note Air Saver delivery time has been extended to end of day (11:59 PM) on the day of scheduled delivery! UPS Ground Services are never guaranteed.
For the most updated UPS information, please click here!
Local customers can request a "pick-up" option by sending a written request to Support@613originals.com.
Changes to the pick up location have been made to keep our staff safe during this pandemic. This includes the day and location you can pick up your order. Click here to view & download the New Pick Up Policy!
Due to situations beyond our control, we ask that any issues with an order be Emailed to our support team.
Email Order and/or Shipping issues to:
Please include the following information to the support email
- Order Number
- Detailed information with issue
- Contact persons name & phone number
- Best time to contact you
Please allow additional time for us to get back with you. We will try to reach out as soon as we possibly can.
Sales support will be available via phone, email and our online chat service.
Email Sales questions to:
We appreciate your business! Thank you again for coming back and helping us get back to work!