We are Open for Business with no production delays - Click here for important Covid-19 information!

COVID-19 Update & latest information

Updated 04/03/2020

Production Status 

We are processing orders and currently shipping on schedule at this time. In order to protect the safety of our employees during this time, we have several of our staff members working via telecommute. Please allow additional time for us to respond to any issue.  

Online Orders 

All orders placed via our online order system will ship on schedule at this time.

Order Pick Up - New Jersey Factory

All customer pick-up options will be suspended at this time.  Please do not attempt to visit our factory for pick up until further notice!

Customer Support

Due to situations beyond our control, we ask that any issues with an order be Emailed to our support team.

Email Order and/or Shipping issues to:

Support@613originals.com

Please include the following information to the support email

  • Order Number
  • Detailed information with issue
  • Contact persons name & phone number
  • Best time to contact you

Please allow additional time for us to get back with you.  We will try to reach out as soon as we possibly can.

Sales Support

Sales support will be available via phone, email and our online chat service.

Email Sales questions to:

Sales@613originals.com

We care about the health and safety of our employees, while continuing to provide you the best customer service possible.

We will update this page if anything changes.  We're here to help you and your business during these uncertain circumstances.

 

 

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