Yes, we offer several print formulas which work on both 100% polyester as well as 50/50 blends.

We offer printing up to 3 spot colors, however, we also offer a process color option which allows for 'unlimited' color printing. 

Minimum order quantities vary depending on product/program. Our 1 color .15 and .20 cent programs offer the lowest MOQ at only 1 pc! Even some of our other programs are offered at MOQs as low as 8 pcs.

We do accept high resolution jpg or png files. Please note that all files are reviewed to ensure they meet our internal printing specs for a quality reproduction of your art work. If a file is deemed 'unacceptable' or low resolution, we may offer a rework/redraw at a nominal fee. 

Our standard turn time for most products/programs is 2 business days. However, our 1 color .15 and .20 cent programs offer a fast, next business day ship. Please note, all orders must be placed before 3:00pm EST. 

If your art file has 'failed' preflight, it means that there is some area or areas of the artwork submitted which falls below our printing specs and may not print properly. Our art and customer service team will work together to provide solutions, where possible. Please note that artwork concerns must be resolved before we can print so your WHOLE order will be placed on hold pending correction, this may cause a delay of your shipping date. 

Standard shipping method is via UPS. We offer standard Ground as well as expedited services right on our online ordering platform.

Yes, we can adjust your online profile to accommodate for USPS shipping. However, please allow 1 additional day in transit due to early USPS pick ups.

Our transfer programs are geared to work best on specific products. We require our customers to test our transfers on any new fabric types before production to ensure you are using the best product for the material. Due to the variances in materials available, we cannot guarantee the transfers to print on everything and anything.

We recommend that you use a commercial heat press machine which is able to generate a minimum of 40-60 PSI. We prefer machines from Hix.

No, we do not accept orders OVER the phone. However, our website and ordering platform is easily accessible via mobile.

Yes, you can place your orders online via computer, laptop, tablet and even your cellphone. Please note that you will need access to art files to place your order so if uploading a new art file, we recommend using a dektop or laptop computer. 

All major credit cards are accepted.

You can create vector artwork using Adobe Illustrator and even Corel Draw. Please note that if using Corel Draw, you will need to save your file as a PDF before uploading it for an order. 

Recommended file types: PDF, PSD, EPS or AI

Accepted file types: PDF, PSD, AI, EPS, JPG, PNG or TIFF 

 

Our .15 and .20 cent programs are single image only to allow for efficient and quick turn printing. It's an awesome deal no matter which way you cut it!

 

A 'gang' sheet is a specific sheet size or printing area with multiple logos or art files within that area. The logos can be multiples of the same art or different art files, as long as they have the same printing specs (ie 1 color for poly or full color process for cotton, etc). Please note that you should layout your art files on the size you wish to order to ensure you get the most from your 'gang' sheet. Best practice would be to create an art board at the correct size and layout files within it. Don't forget to leave space so you can easily cut your logos apart before application. 

 

Many customers ask, "Can I print half of my order in one color and the remaining order in a different color"?  We do not offer a "color change" due to the way we manufacture our custom transfers. If you have a design which you want to print in two different colors, simply save your artwork to "my saved files" after you place your first order.  Then press the continue shopping button and repeat the order and select a different ink color.  You can pull the art file from your "saved files".  

 

We do not recommend using Teflon Bonnets or Teflon sheets which are placed on or around the heating platen.  Teflon between the heating platen can cause the transfer to be applied below the stated temperature on your digital or mechanical thermometer by as much as 30°F.  Using a Teflon sheet voids our replacement warranty because the transfers will fail due to improper application.

 Yes, we can set your online shipping preferences for customer pick up. Please note that your order may not be ready for pick up until the day after the order is scheduled to print.  We do not offer same day service for pick up orders.